Difficulties may arise at various points in the employment relationship, the grievance procedure is there to ensure that these challenges are dealt with fairly and consistently. For this reason, employers need procedures that support both the employer’s and employee's perspective. If an employee feels comfortable to come the speak to you with any concerns this could be an informal grievance, which is usually solved with a chat. Sometimes, it may be appropriate to follow a formal procedure.
Here are a few useful tips when following the grievance procedure:
You must inform the employee of the resolution in writing. If this is not the outcome they desired, they do have the right to appeal to a senior manager or director.
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